OUTAGES

OUTAGES

1.            Outage numbers and causes?

The system-wide data of 2021 through 13 September is presented below in member-hours and percentages illustrating outages on the power supplier system side and outages caused on the DCEC system side. Individual DCEC station and circuit values will differ.

An outage with a duration of 2 hours impacting 40 members is an 80 member-hour outage. Power supply outages make up 5.13% of the total number of outages but account for 57.6% of the total hours due to significant durations and large numbers of members impacted.

Tree related outages make up almost 42% of the number of outages and 23.5% of the total hours

 

2.            Better communication with Members during unplanned outage events.

As mentioned during the meeting, we are preparing upgrades to our website to better interface with social media.
Presently, the DCEC website shows outages indicated by the meter reading system.
DCEC also posts outage information and updates to Facebook for large outages.
Those updates include information obtained from NYSEG during supplier related events.

In the case of a supplier event, DCEC is in communication with NYSEG to gather details and timelines both during and after the event.

Speaking of timelines, regardless of it being a supplier or DCEC unplanned outage, there is a process.  It requires:
time to dispatch personnel,
time to arrive to the area (ETA),
time to patrol the area for problem(s) and report,
time to determine option(s) of possible partial restoration through alternate circuits,
time to assess any additional needs of materials, labor and equipment based on severity of issue(s) found and report,
time for any additional materials, labor and equipment to be dispatched,
time for any additional materials, labor and equipment to arrive and set up,
time to make repairs and/or replacements and
time to re-energize

All these times and factors go into developing an overall time referred as ‘estimated time to restoration ‘or ETR.
As the process progresses, the ETR becomes more accurate.
Any ETR given prior to patrol or prior to needs assessment would be varying degrees of speculation.
An ETR given when all materials, labor and equipment are in place and starting the work can potentially give a time.

Also mentioned at the meeting…DCEC staff will be honest and tell you if we do not have a restoration time.  Although frustrating in the moment, an honest answer is generally better received than to be given information based in complete speculation which exacerbates the situation when proven incorrect or false.

 

3.            Better communication with Members during planned outages and events

Planned events are generally found in the newsletter, website and Facebook.  Depending on lead time, letters are mailed, emails are sent and calls are placed through our billing and outage management systems.  On rare occasions where the work is emergency/short notice in nature, crews on site will attempt direct contact and the office will make calls generally 15-30 minutes prior to taking the outage.

Please make sure your contact information is up-to-date and consider SmartHub.