Delaware County Electric Cooperative’s (DCEC) Reaction to COVID-19
Impacts on Membership
One thing that is certain Delaware County Electric Cooperative (DCEC) is HERE FOR YOU. Now more than ever, DCEC is working hard to help protect members, maintain reliable and affordable services and support our community.
At this time DCEC has postponed and temporarily suspended the following:
- The $0.50 increase in the Monthly Fixed Charge for Service Classes 1, 2, 3, & 5
- Disconnecting electric service for non-payment
- Applying late payment fees
These actions are intended to support our members during the COVID-19 pandemic. These are a few of the many steps that DCEC has taken to reduce stress and provide local families and businesses with certainty during an uncertain time. It is important to remember that these disconnect suspensions are not bill waivers. That’s why DCEC is also working with our members on deferred payment plans and other assistance to ease the transition once the pandemic has passed. Taking this simple step can help avoid a large multi-month balance when the pandemic is over. DCEC is encouraging our consumer-members to also contact the local agencies listed below for payment assistance.
- Delaware County Social Services at 1-607-832-5300
- Schoharie County Social Services at 1-518-295-8334
- Otsego County Social Services at 1-607-547-4200
- Delaware Opportunities at 1-607-746-1600
- Home Energy Assistance Program (HEAP). Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009
Consumers who have questions about paying their bill should contact DCEC for more information at (607) 746-2341 or email firstname.lastname@example.org.
One thing that is certain in uncertain times – OUR COMMITMENT to you and the local communities we serve.