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Our members have multiple options to pay their monthly electric service bills. Payment can pay be made any of the following ways:
The self service online option gives you the flexibility and convenience to meet your busy schedule. When using this option, you have the ability to do all of the following from any computer with access to Internet:
View Your Bill
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View your Account History
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Pay your bill using Automated Bank Transfer or Credit Card (MasterCard or Visa).
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Update your account information
Please provide or have ready the following information when you contact us.
The name on the account
Account Number
Service Address
Phone number
We will e-mail your important information that will allow you to view your account(s) and pay bill(s) online using a Savings or a Checking account or your MasterCard or Visa. Once you have signed up this option, each month you will receive an e-mail from our office with a link that will bring you directly to your current bill. If you forget your password you can go to password help, enter your account number and the last 4 digits of your phone number (we must have your correct phone number in our customer database) and your password will be e-mailed to you.
Please note that by signing up for my account, you will no longer receive your billing statement via postal mail. However, you can enable that option by logging on to MyAccount  and clicking on the left menu titled stop/start print bill. Once in that menu, place a check mark on "Turn Printed Statement ON" and click submit changes. After a successful attempt you will see a message that says "Paper billing statements via postal mail for account number (your account number) have been resumed. You will receive a printed bill for the next billing period after the current period".
2) Automatic Payment Option-Re-occurring Payments
The Automatic Payment Option is a convenient way that simplifies the method to pay your electric bill. When you sign up for the Automatic Payment Option, Delaware County Electric Cooperative will automatically deduct your Checking, Savings account or your MasterCard or Visa for the amount of your monthly electric bill. You will still receive monthly statements in the mail showing your kilowatts-hour usage and the amount due. However, with this payment option you won’t have to write a Check; instead your payment will be made on time from your Checking, Savings account or Credit Card (either MasterCard or Visa).
With the Automatic payment program, you will never have to remember to pay your monthly electric bill. You will still receive a monthly statement in the mail, and you still are able to easily keep track of what was deducted out of your bank account! You won’t have to write a check, pay for a stamp or worry about remembering to take the envelope to the mailbox! Given that there are a lot of things to worry about, the Automatic Payment options will allow you to cross one thing off your list.
To sign up for the Automatic Payment Option, simply download the Automatic Payment Authorization form on the right and follow the following procedures. Don't forget to sign it.
Return it to our office:
Delaware County Electric Cooperative, Inc.
PO Box 471
39 Elm Street
Delhi, NY 13753
Visiting our office to make a payment is always on option. DCEC accepts personal checks, credit card (MasterCard or Visa) and cash for payment. We are conveniently located on 39 Elm Street. Our office is open Monday through Friday from 7:30 A.M. to 4:00 P.M. if you are not able to drop off your payment during our business hours a safe deposit box is available. The safe deposit box is located by the main entrance into our office. Payments dropped off in the safe deposit box will be processed the following business day. Payments dropped off on a holiday or during the weekend are processed on the next business day.
If you are not able to participate in the Self Service Online or the Automatic payment options, mailing in your payment is always an option to pay for your monthly electric bill. Please mail your check payment to:
Delaware County Electric Cooperative, Inc.
PO Box 471
39 Elm Street
Delhi, NY 13753
If you are mailing in your payment, please allow plenty time for delivery before due date. If your bill states “Your service is subject to termination without further notice,” the balances on that bill need to be paid immediately to avoid disconnection. If payment is made after the due date, a 1.5% late charge will be added to your account and the larger amount shown on the bill becomes due and payable. Failure to receive a bill does not exempt you from monthly payment, late charges, or disconnection. If you do not receive a bill please contact us immediately.
Budget Billing allows you to pay a fixed amount each month based on your previous years usage. During the budget year, your monthly payment amount may be adjusted due to changes in your usage and/or electric rates. At the beginning of each budget year, DCEC analyzes and estimates your Budget Billing for the year. At that time, DCEC determines if you will receive a credit or be billed for any differences between the budget payments you've made and the total cost of electricity you've actually used during the previous budget year.
Budget Billing takes the surprise out of your monthly electric bills because of seasonal billing fluctuations. This is a flexible and a convenient option for leveling out your monthly electric bill payments. Payments can be made using the following options: the Self Service Online, Visit Office, Mailing in payment, and the Automatic Payment options.
To sign up for Budget Billing, you must be a member of DCEC for at least twelve months and your account must have maintained a good monthly payment record. If your account exceed 60 days past due, it will be removed from Budget Billing and the entire outstanding amount will be due. Accounts removed from Budget Billing because of delinquent payments cannot be reinstated on Budget Billing until a full year of on time payment has been established. Unfortunately, Budget Billing is not a payment option available to businesses or commercial accounts.
Information on penalties and fees
Late Payment Fees
Delinquent accounts are charged a penalty of 1.5% per month if not paid by the 10th of the following month. The penalty charge will be added to the existing balance.
Collection and Disconnect Fees
If a Delaware County Electric Cooperative representative is sent to the member’s location to reconnect a service or to investigate a problem at the member’s request, the following charges may apply.
Fees—Tax not included
| Trip Charge |
$30 |
| Reconnect Fee—In 3 business days |
$30
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| Reconnect Fee-By 4:00 PM. next business day |
$50 |
| Reconnect Fee—After Hours |
$150 |
The Trip charge is a charge that is applied if a Delaware County Electric Cooperative representative travels to the members’ location to:
1. Disconnect a service and collects amounts owed. The trip charged is added to the amount owed
2. Hang a door knocker to notify a member of a pending disconnect.
3. Investigate a possible problem at the members’ request and finds the problem to be on a member’s side of the meter.
Reconnect Fees are charges that are added on top of the amount owed. A $30 fee is applied to reconnect service in 3 business days during the normal business hours, a $50 fee is applied to reconnect service by 4:00 P.M. and a $150 fee is applied to reconnect service after the regular business hours.
Please note that the current bill, past due bill, and fees must be paid before service will be restored. Further fees may apply under different disconnect circumstances. For more information please feel free to contact our office at (607) 746-9290 or (607) 746-9288 or e-mail us at
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Other Fees and Penalties
A $20 fee will be assessed for any Automatic payments or Self Service Online payments denied after they have been processed. A $27 returned check fee will be assessed for any checks returned to Delaware County Electric cooperative for non-sufficient funds along with any applicable fees.
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