Paying Your Bill
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Our members have multiple options to pay their monthly electric bills. Payment can pay be made any of the following ways:
1) Self Service Online Option- MyAccount
The self service online option gives you the flexibility and convenience to meet your busy schedule. When using this option, you have the ability to do all of the following from any computer with Internet access:
Once you have signed up for this option, you will receive an e-mail from our office each month with a link that will bring you directly to your current bill. If you forget your password you can go to password help, enter your account number and the last 4 digits of your phone number (we must have your correct phone number in our customer database) and your password will be e-mailed to you.
2) Electronic Funds Transfer (EFT)
The EFT option is a convenient way that simplifies the method of paying your electric bill. When you sign up for EFT, Delaware County Electric Cooperative will automatically deduct your monthly bill amount from your checking, savings, MasterCard or Visa account. You will still receive monthly statements in the mail showing your kilowatts-hour usage and the amount due. To sign up for EFT, simply download and fill out the Automatic Payment Authorization form and return it to the DCEC office.
3) Visit Office
Visiting our office to make a payment is always on option. DCEC accepts personal checks, credit card (MasterCard or Visa) and cash for payment. Our office is open Monday through Friday from 7:30 A.M. to 4:00 P.M., if you are not able to drop off your payment during our business hours a safe deposit box is available. The safe deposit box is located by the main entrance into our office. Payments dropped off in the safe deposit box will be processed the following business day. Payments dropped off on a holiday or during the weekend are processed on the next business day. 4) Mail in Payment
If you are not able to participate in the MyAccount or EFT options, mailing in your payment is always an option. Please mail payments to: Delaware County Electric Cooperative, P.O. Box 471, Delhi, NY 13753. If you are mailing in your payment, please allow plenty time for delivery before due date. If your bill states “Your service is subject to termination without further notice,” the balance on that bill needs to be paid immediately to avoid disconnection. Failure to receive a bill does not exempt you from monthly payment, late charges, or disconnection. If you do not receive a bill please contact us immediately.
* Payments are due by the 12th of each month. DCEC is not responsible for lost or lost payments. 5) Call the Office You may make a payment by phone 24 hours a day, 7 days a week. Have a check or credit card ready when you call. Please remember that privacy laws prevent DCEC staff from providing account information to anyone but the member of record unless a Member Consent Form is on file at the office. INFORMATION ON PENALTIES AND FEES
Late Payment Fees
Members are billed between the 17th and 20th of each month for service during the previous billing cycle. Payments for this service are due on the 12th day of the following month. Payments not received by the 12th will accrue late charges of 1.5% per month or $5.00 per month, whichever is greater. Each member with an account balance of greater than $125 at the beginning of the next billing cycle will receive a FINAL DISCONNECT NOTICE with the next bill. Collection and Disconnect Fees (tax not included)
If a Delaware County Electric Cooperative representative is sent to the member’s location to reconnect a service or to investigate a problem at the member’s request, the following charges may apply:
The trip charge is a charge that is applied if a Delaware County Electric Cooperative representative travels to the members’ location to: 1. Disconnect a service and collect amount owed (the trip charged is added to the amount owed).
2. Hang a door knocker to notify a member of a pending disconnect.
3. Investigate a possible problem at the members’ request and finds the problem to be on the member’s side of the meter.
Please note that the current bill, past due bill, and fees must be paid before service will be restored. Further fees may apply under different disconnect circumstances. For more information please feel free to contact our office at (607) 746-2341 or e-mail us at billing@dce.coop. Other Fees and Penalties A $20 fee will be assessed for any EFT or online payments that are denied after they have been processed. A $27 returned check fee will be assessed for any checks returned to DCEC for non-sufficient funds along with any applicable fees.
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